Get in Touch With Us
This page explains how to contact the Non Gamstop Casino editorial team, what we can help with and what we can't. We publish research-based guides to casinos outside the GAMSTOP scheme. We are a comparison site, not a casino, so we can't act on your account with any operator.
Who you are contacting
Non Gamstop Casino is an independent information site at wars-of-the-roses.com. We review casino features, bonuses, payments and terms so that UK adults can understand what they are looking at before they decide anything. We don't run any casino, hold player funds or make decisions about payouts.
The publisher may earn commission if you use links to operators we cover. Commission does not buy a place in our rankings, and it doesn't affect how we answer your message.
How to send us a message
Use the contact form or the contact details shown alongside this page in the site's navigation or footer. We haven't published a separate email address or phone number in this copy, so please use the channel the site provides rather than an address found elsewhere.
To help us reply properly, include:
- A clear subject line, such as "Correction", "Feedback" or "Partnership".
- The page address or title you are writing about.
- The specific line, figure or claim you are querying.
- Any evidence you have, such as a link to the operator's own published terms, and the date you saw it.
What we can help with
| Type of message | What we can do |
|---|---|
| Corrections | Check the claim against the operator's published terms and update the page if we find it is wrong or out of date. |
| Bonus or terms changes | Review the change. Offers and conditions can change without notice, so we date time-sensitive findings. |
| Feedback and topic ideas | Consider it for future guides, including topics such as wagering requirements, withdrawals and verification. |
| Editorial or partnership enquiries | Read your proposal. Any commercial relationship is separate from our rankings. |
| Questions about a guide | Explain how we reached a conclusion or point you to the relevant section. |
What we can't help with
Please don't expect us to resolve disputes with a casino. In particular, we can't:
- Release, speed up or recover a withdrawal, or intervene in a verification (KYC) check.
- Reopen a closed account or change a self-exclusion.
- Guarantee that any operator will pay out or that any offer is available to you.
- Give legal, financial or regulatory advice.
If you have a problem with a casino, start with its customer support and its complaints procedure. Keep copies of chats, emails, screenshots and the terms that applied at the time. If the operator can't resolve it, check which regulator or dispute body it names in its terms. Note that an overseas licence may offer different routes from those available with a UK Gambling Commission licence.
If gambling is causing you harm
If you are worried about your gambling, or someone else's, talk to someone now. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, and you can register with GAMSTOP to self-exclude from UK-licensed operators. Gambling blocking software and deposit or loss limits can also help.
Be aware that casinos not on GAMSTOP sit outside that scheme. If you have self-excluded, or think you may need to, these sites are unlikely to be the right choice. You must be 18 or over to gamble. Never treat gambling as a source of income or a fix for money problems.
Where to look before you write
Your question may already be answered in our main guide, Best Non GamStop Casinos 2026. It covers how we compare operators on bonuses, payments, withdrawals, games and licensing, including the difference between accepting British players and being authorised to serve them.
What to expect from us
A person on the team reads each message. We can't promise a reply time, and we may not answer messages that are abusive or that ask for account help we can't give. If we change a page because of what you told us, we will update the date on any time-sensitive finding.
Thank you for helping keep the site accurate.